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Ardon Pharmacy Technician - Patient Care Advocate in Portland, Oregon

Join our team

As we continue to grow, we are seeking talented individuals to join our award-winning specialty pharmacy team.

Are you looking for a dynamic career opportunity where you can make a difference?

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate health care services.

We are patient-centric and maintain an innovative, collaborative and positive work environment. We are committed to cultivating talent and fostering growth within our organization.

I love this company and the mission. It has allowed me to grow my skills and continue my passion for helping others Ardon employee

*Quote from Ardon employee satisfaction survey

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufacturers, payers and the community with healthy tools and resources. We remove barriers to care and provide patients with the education, clinical care and supportive services they need to adhere to their prescribed medication therapy. Our high-touch service model is designed to optimize patient outcomes.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. We are recruiting for a Patient Care Advocate to join our exceptional customer service team of patient care advocates. As a patient care advocate you will provide exceptional service to specialty pharmacy patients by responding to telephone calls and providing outreach.


Primary Functions:

Acts as liaison between company, patients, and Physician s office.

Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.

Explains all company programs and services to patients and physician s office staff.

Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.

Responsible for scheduling prescription refills within the pharmacy software.

Maintains documentation of calls to and from patients.

Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.

Assists with prior authorizations.

Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.

Communicates patient status to physician s offices/clinics.

Maintains patient confidentiality.

Performs other duties and responsibilities as assigned.

Utilize operating systems and tools to help manage patient therapy and refill compliance.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Upon employment, all employees are required to fully comply with Ardon s rules and regulations.

What is a day at Ardon like? Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

When we aren t busy helping patients, we can be found enjoying team meals, celebrating birthdays, and company milestones. We routinely integrate foosball and bean bag toss into our workdays and often incorporate fun team activities into company events. We also volunteer together to support patient advocacy organizations.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.