Autodesk Premium Support Specialist, Automotive in Portland, Oregon
Premium Support Specialist, Automotive
Location: Portland, OR- United States
Job ID: 19WD35390
Global Product Support @ Autodesk
Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers. We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments.
GPS is part of our Customer Success organization and our 2000 person Worldwide Field Operations division.
Enterprise Priority Support is responsible for resolving Enterprise-level customer issues through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions.
We are looking for a professional with Automotive Design experience, supporting a broad range of technologies in large-scale enterprise environments. We are seeking a highly motivated individual who can build relationships at technical level to support strategic accounts successful adoption of Autodesk solutions.
Respond to support requests for our Enterprise customers
Prioritize critical technical issues and monitoring of service level compliance
Perform root cause analysis to mitigate re occurrence
Trend analysis of customer issues; maintain support insights for account team
Advance customer issues to senior staff as required
Research, verify and document product defects
Actively handle personal backlog of support requests
Document support interactions in a company-wide case management system
Bachelor s degree or equivalent experience in Automotive Design, mechanical engineering, or related field
Advanced knowledge of the Automotive industry needs, pipelines and workflows
2 years of experience in surfacing as CAS or Class-A Modeler using Autodesk Alias
Strong communicator and able to build relationship at all levels, taking initiative
Demonstrated ability to build and maintain strong relationships with enterprise customers
Demonstrated motivation to learn new skills and technologies
Strong troubleshooting and analytical skills
Must be flexible, decisive, self-motivated and proactive
Comfortable with ambiguity and working through change while driving results
Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team
Experience scripting with Python for VRED, Maya, or 3dsMax
Expert knowledge of Autodesk Alias
Knowledge of Autodesk VRED
Language skills English, additional languages
Courage: The passionate self-belief and trust necessary to be bold and brave in one s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job: *Customer & Product Support
Title: Premium Support Specialist, Automotive
Requisition ID: 19WD35390
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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