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Johnstone Supply - Corpor Product Specialist JXI in Portland, Oregon

Johnstone Supply, Inc., the nation’s largest HVACR distribution Cooperative, has a great opportunity for a Product Specialist to join our team. Johnstone has been in business for over 60 years and has grown into an industry leader with 435 store locations and over $2.5 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, and Fujitsu, to provide our customers with world class products, technical expertise, and quality service.

As a member of the Product Management Team, the Product Specialist – JXI is responsible for researching, creating, loading, and maintaining product information into various systems and databases to support locally sourced products, special order products, stock numbered products and competitor’s products.

Position responsibilities:

  • Maintains a cross-reference database focusing on OEM parts, aftermarket parts and equipment lines utilizing SQL, Excel.

  • Investigates new product offerings by analyzing and evaluating products from a technical and quality perspective. Obtains product information from resources such as competitor publications, Store or customer requests for products, Vendor publications, the Internet, etc. Maintains a database to track all necessary technical and quality information to assist Manager in decision making. Documents and maintains files of information, paperwork, etc.

  • Establishes contacts with Vendors and builds favorable, beneficial relationships with these individuals. Solicits and receives files from vendors. Ensures information accuracy and updates existing cross reference database.

  • Works effectively with peers, Product Assistants, and Managers in heavy workload periods to ensure accurate and timely completion of department projects.

  • Maintains current technical product knowledge by reading trade magazines, researching competitors, and obtaining other market information. Accumulates and maintains a library of resources including competitive catalogs and flyers, current Vendor catalogs, etc.

  • Makes changes in existing product specifications, such as specification changes or discontinued items. Ensures that changes are documented, filed, and communicated to all stakeholders (i.e. Data Management, Stores, Advertising, Accounts Payable). Completes, files, and forwards necessary paperwork.

  • Makes use of “Search” results to fill in missing data to better the overall Web and JXI Cross Reference experience.

Position requirements:

  • Associate’s degree or a technical HVAC degree or equivalent in related field; and 2-5 years of related HVAC experience and/or training; or equivalent combination of education and experience.

  • Strong database skills and a working knowledge of SQL.

  • Skill and working knowledge in creating documents using current Microsoft Office Products (Excel is a must).

  • Skill in manipulating computer databases to find and organize information.

  • Skill & ability in communicating with others (in-person or telephone) in a tactful, clear, and professional manner.

  • Skill in tactfully obtaining information or assistance from other individuals in a timely manner.

  • Skill in resolving problems: asking appropriate questions, identifying problem source, devising alternative actions, and arriving and implementing the optimum solution.

  • Skill in managing projects: establishing objectives, securing resources, creating timelines, scheduling activities and resources, and evaluating project status.

  • Ability to complete work with a minimum of supervision and few written procedures.

  • Ability to respond to and understand instructions in both oral and written form.

  • Ability to establish effective, functional relationships with others (both internal and external to the organization).

  • Ability to establish effective relationships with individuals with diverse personalities, backgrounds, and positions.

  • Ability to use a variety of tools in conducting market research, such as knowledgeable individuals, the Internet, and competitor or industry publications.

  • Ability to prioritize multiple tasks to ensure tasks are completed in order of importance and within deadlines; Ability to take initiative in resolving problems, establishing communications, initiating new projects, etc.

  • Ability to recognize inconsistencies/errors in numerical data (number recognition).

  • Ability to develop and use systems for keeping track of and organizing information.

  • Ability to orally present information to small groups.

  • Ability to write pieces such as product bulletins and summaries of product research.

  • Technical knowledge of HVAC products and markets of assigned product lines is preferred but not a requirement if applicant has strong computer skills and is willing to learn about HVAC products and markets.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

  • Customer Focused: Taking the perspective of who we serve into everything we do, anticipating their needs, and responding quickly.

  • Own It: Focus on the goal and show initiative, with a sense of urgency and pride in doing things right the first time.

  • One Team: We win together, with everyone playing their role and leveraging the strengths of the team.

  • Innovate: Embracing and creating positive change to continuously improve and developing competitive, valuable solutions.

  • Engage: Seek out and share information to make sure everyone is fully informed and aware of what they need to know to succeed.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you’re ready to take the next step in your career, apply now.

Visit our website for more information about our growing company.