Providence Health & Services Program Manager - Operations Integration in Portland, Oregon


Providence is calling a Program Manager - Operations Integration to Providence Office Park in Portland, OR.

In this position, you will:

  • Manage the organizational infrastructure that is needed to help optimize internal communications performance and improve operations, including ensuring accurate and updated presence for all employed providers in the online provider directory.

  • Serve as centralized support for clinic managers so provider information is gathered and maintained—and then linked to key central services and materials.

  • Support Operations Integration across the medical group in SharePoint and other internal communications systems and vehicles.

  • Fill a key position in the implementation of strategies and tactics to improve provider and staff engagement, which helps retain existing and attract new patients to a medical group that knows, cares for, and eases the way of its provider workforce.

  • Contribute to a culture of service excellence and best practices as it is dedicated to improving organizational support for employed providers across the state.

  • Support Providence Medical Group (PMG) leadership teams to assist with all aspects of operational onboarding and offboarding of providers into and out of the organizational infrastructure.

  • Work with Marketing & Communications in support of the online provider directory as the source of truth for provider marketing.

  • Serve as a marketing and communications facilitator for primary care clinic managers.

  • ProvidenceMedical Group in Oregon has more than 90 clinics and 800 employed providers whoserve across multiple ambulatory settings, including primary care, immediatecare, several specialties relating to primary care, retail clinics, and teachingclinics, Telehealth, and Clinical Services. To build internal organizationalsupport for our employed providers and connect them to appropriate and effectiveoperational and communications channels, we rely on high-performing integrationacross the medical group to create and maintain reliable infrastructure; thisenables our internal partners in central services (e.g., HR, IS, Marketing &Communications) to focus on fulfilling their business imperatives so that theymay optimally and strategically serve PMG in their functionalcapacities.


Required qualifications for this position include:

  • Bachelor’s degree relating to english, journalism, writing, communications, marketing, health care, interactive media, or related field

  • 5 years of experience in professional communications or marketing

  • Experience with content management platforms such as SharePoint, customer relationship management databases such as SalesForce, and email marketing software such as Constant Contact

  • 2 years working on to develop and implement strategic marketing/communications plans

Preferred qualifications for this position include:

  • Master’s degree

  • 2 years of experience in health care

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Clinical)

Location: Oregon-Portland

Req ID: 193773