Zapproved Project Manager, Implementation in Portland, Oregon

Zapproved is hiring a Project Manager to join our fast-growing software startup headquartered in Portland, Oregon. The person in this role will manage the process of onboarding new customers to our software in a timely manner. We are a fast-growing team and are seeking team members who want go above and beyond their defined responsibilities. Above all, we’re looking for someone with a high degree of professional integrity and a passion for customers and problem solving.

What You’ll Be Doing:

• Coordinate all aspects of new customer implementation process, including initial meeting, technical and training calls, and weekly status check-ins

• Manage customer expectations and timelines

• Proactively communicate with internal and external stakeholders to ensure that tasks are being completed by deadlines, and ensure that expectations are clear if timelines need to shift

• Build and manage processes to ensure ease of transition from prospect to fully implemented customer

• Track all communications and provide regular updates on status of current implementations to the implementation manager

What We Need:

A self starter with the ability to work independently and creatively. You should have excellent written communication skills (including listening, comprehension, & writing) and a positive customer-centric attitude. It’s essential that you can embrace the importance of teamwork, collaborate with a variety of people in a diverse environment and be adaptable to changing work requirements. We are also seeking someone with:

• Experience using Word, Excel, and PowerPoint or open source equivalent at a functional level

• Experience managing multiple projects simultaneously

• Ability to identify and resolve unique problems and navigate between details and strategic solutions

• Passion for organization and scheduling

• Bachelor’s degree or equivalent experience

• Professional experience in project management and/or SaaS solutions

What Would Be Nice:

• Experience with implementing SaaS solutions

• Experience with software implementation or troubleshooting

• Understanding of building integrations using REST Based APIs

• Knowledge of SAML 2.0 and SSO connections

Zapproved is a software-as-a-service provider based in Portland, OR. Our suite of e-discovery software offers corporate legal teams cloud-based technologies for conducting e-discovery affordably and sustainably. Our growing customer base includes some of the world’s largest companies, including many in the Fortune 500 and Global 2000, across a wide variety of industries. Recently, we’ve been recognized as:

Rising Star Company of the Year - 2016 Oregon Technology Awards

Best E-Discovery Legal Hold Product at 2016 Legaltech News Innovation Awards

Entrepreneur of the Year in the 2016 Women of Influence Awards - Portland Business Journal

2016 Best of the National Law Journal - Best Legal Hold Solution - Legal Hold Pro by Zapproved

How to Apply:

To be considered, please provide your resume and cover letter. We are looking for the things that drive and excite you and the mark that you want to leave on the world, so consider that in your cover letter. We think this is more important than your resume, and we will read your letter first.