Oregon Health & Science University Referral Specialist (PAS Resource Specialist) in Portland, Oregon
The Referral Specialist collaborates with the Managed Care and PAS Specialist teams in the areas of prior authorizations, financial screening, patient eligibility for services, and complex patient referrals. The Referral Specialist serves as the initial point of contact for referring practices and their staff to send patients to Dermatology. Through high-level triage, facilitation and problem solving, this position ensures that patient referrals and prior authorizations are complete to ensure scheduling efficiencies. This position will identify challenges and barriers of access for the patient and coordinate with the referring providers to ensure patients are seen in a timely manner.
This position supports the Department of Dermatology by providing exceptional customer service through prompt and professional communication skills, exceptional phone service, and excellent problem solving skills.
Schedules patients primarily through phone contact, gathers and records required information about patients; confirms health insurance coverage and individual’s obligations, obtains necessary authorizations for care, schedules physician office and ancillary appointments.
The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, family-oriented service. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Basic computer skills including word processing
Experience with Windows applications and online scheduling
Excellent verbal and written communications skills
Strong customer service orientation
Demonstrated effectiveness in confrontational customer interactions
Demonstrable record of reliable attendance, punctuality, and successful performance with past and present employers
High School Diploma or GED
Working knowledge of medical terminology
Proficient in university network computer applications using Windows, Epic, and Microsoft Office
Ability to manage competing priorities, meet deadlines and urgent patient and system needs, and to work independently
Willingness to serve as a positive and professional role model
Basic computer keyboarding skills including typing of 30-45 wpm
Strong relationship building skills with patients, health plans, providers, staff, management and co-workers
Apply here online.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
Recruitment ID: 2021-9095
External Company URL: dturner
Post End Date: 7/6/2021
Job Type: AFSCME union represented
Posting Pay: $21.27 - $25.02 (hiring range)
Posting FTE: 1.00
Posting Schedule: Monday - Friday
Posting Hours: Variable, 7:30am - 6:00pm
HR Mission: School of Medicine
Drug Testable: No