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Wells Fargo Self-Assurance and Oversight Leader, Deposit and Credit Bureau Management Office in Portland, Oregon

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for

talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where

you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Position

Title: Self-Assurance and Oversight Leader, Deposit and Credit Bureau Management Office

Reports to: Executive Vice President, Deposit and Credit Bureau Management Office

Location: Charlotte, NC, Des Moines, IA, Minneapolis, MN or Phoenix, AZ; other locations considered

Travel: Up to 25%

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in

assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852

and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well

as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet ( and

mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global

economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States.

Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

Payment, Virtual Solutions, and Innovation (PVSI)

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services,

Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and

the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of

payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and

products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Deposit and Credit Bureau Management Office (DCBMO)

This newly created entity is responsible for the governance/oversight, standardized enterprise policy, centralized relationship

management, consistent enterprise processes and procedures, integrated network of systems, quality control and customer

experience related to all aspects of how Wells Fargo furnishes and uses consumer data to/from the FCRAs. Under the control

of this office are the following functions; Furnishings, Disputes, Data Usage and Access, Vendor Relationships, Strategy and

Integration and finally, Self-Assurance and Oversight.

The Role

This leadership position within the DCBMO will centralize responsibility, authority, governance and execution of all enterprise

support needs relevant to the provision and consumption of customer data relative to the credit reporting industry. Also

includes the management and mitigation of customer disputes of CRA data as it pertains to Wells Fargo provided customer


Specific responsibilities include:

• Promotes and enables enterprise-wide self-assurance and oversight for consumer reporting activities via alignment to the

Corporate Risk Management Framework; includes the development of bank-wide Group and Business Level Procedures and

training, definition of a consistent quality control approach to help ensure accuracy, and the use of cross-group reporting/

dashboards to monitor key risk and performance indicators/metrics.

• Drive appropriate QA/QC function of all areas of scope under the DCBMO. This includes Furnishing, Disputes and all areas

of Consumption. Ensure alignment for all Rules, Regulations and Laws that impact the Credit Bureau space. This includes

Adverse Action, Subscriber Code Management.

• Data Analytics and Cross Group reporting – Identification of KPI and key metrics, reporting and key business partner

integration rhythms, Development and implementation of metrics and reporting requirements and establishment of SLAs,

etc. with internal LOB partners. Identify and enable any external reporting requirements as necessary.

• Ensures team member base is engaged, receives appropriate recognition, has the tools and knowledge to perform their

functions and receive accurate and timely communication and performance feedback. Engages all levels of staff in high level

visions and values across the Enterprise. Creates measurable MBO’s at the Line of business level and links to overall PVSI

roadmap and strategies. Ensures line of business strategic direction is consistent and supportive of the overall Firm’s

direction and priorities.

• Provide subject matter expertise across the enterprise on Bureau Activities. Ensures all business issues are proactively

identified and addressed appropriately, escalating where necessary;; manages relationships and fosters a team orientation

with corporate, business heads, risk, legal, audit and multiple US and non-US regulators; represents the business(es) in the

external community, including with senior regulators, elected officials and trade groups.

The Candidates

A mature leader with proven critical thinking skills and demonstrated senior operational credibility will be determining factors

in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be

impressive in their inter-personal effectiveness and with regard to their accomplishments.

The role requires a leader with strong relationship management, influencing, vision, operational and execution skills. A key

differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate

environment. The role requires a sense of urgency, passion for results, people skills and personal accountability for driving


Specifically, we seek:

• Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and

directly support business goals, and garner enthusiastic support across the organization to accomplish the goals.

• Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring

identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and

ambiguity. Generates alternative solutions and expertly handles obstacles.

• Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives,

operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral

communication skills.

• Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet

customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through

approaches supporting improved customer experiences and operational efficiencies.

• Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative

techniques to make it actionable.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

•Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

•Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

  • 4+ years of management experience

  • 4+ years of management experience

  • Ability to travel up to 25% of the time

Job Expectations:

  • Ability to travel up to 25% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.