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Oracle Senior UCaaS Engineer in Portland, Oregon

As part of the Network Services team within Oracle's Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle's businesses worldwide, these services include the management and delivery of network infrastructure.

Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and recommend network enhancements. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure, and with management agreement enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and country wide area network though to resolution. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide on-call support services as needed and provide assistance to others.

Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years relevant work experience and degree/diploma in computer science or IT discipline.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

JOB DESCRIPTION

We are seeking an experienced professional who has a broad understanding of cloud telephony, session border controllers and SIP trunking. This individual will be part of a Global Team and responsible for the operational effectiveness of the cloud telephony service in their region.

Responsibilities

  • Subject Matter Expert for Oracle’s Cloud Telephony Solution within their region

  • Responsible for the migration of services from on premise to cloud telephony

  • Responsible for Level 3/4 escalation support for all service issues related to the cloud telephony service

  • Working with the quality analytics team to ensure the optimal service quality to the users and recommend improvements

  • Point of contact with the cloud telephony and telco providers for all operational support issues

  • Point of contact with internal teams for delivery of the cloud telephony in particular the contact center services

Job Requirements:

  • 3-5 years of experience relevant to this position including

  • Degree in electrical/electronic engineering, computer/communications engineering or related discipline preferred

  • Operational experience providing telephony services in a large enterprise or managed services company

  • Experience with Oracle Session Border Controllers configuration, maintenance, Installation and troubleshooting is a mandatory requirement

  • Experience with Cloud Telephony preferred

  • SIP protocol/applications/interfaces

  • Experience with Unified Communications products and solutions

  • Strong implementation experience in the enterprise voice and video space

  • Knowledge and experience of data communications concepts including network architecture, TCP/IP, SNMP, NTP, SCTP and troubleshooting

  • Dial Plan Design Experience preferred.

  • Experience with isolating and resolving complex problems utilizing appropriate diagnostic tools.

  • Experience working with Global Carriers, tracking and/or escalating to meet vendor SLAs.

  • Self-Starter with demonstrated experience of supporting large VoIP LAN/WAN environments.

  • Candidate must possess strong communications skills (verbal and written) and customer management skills

  • Team oriented player

Job: *Information Technology

Organization: *Oracle

Title: Senior UCaaS Engineer

Location: TX,Texas-Austin

Requisition ID: 20000OQ5

Other Locations: United States

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