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WorkSource Oregon Technology Support Coordinator in PORTLAND, Oregon

The Technology Support Coordinator provides technical troubleshooting and front line service and support to the Lewis & Clark community at the IT Service Desk. They respond to email, phone, chat and in-person inquiries. Support includes, but is not limited to, assistance with basic network connectivity issues, computer software and hardware troubleshooting, virus removal as well as account management and access requests. The Technology Support Coordinator is also responsible for managing the various work order queues to help ensure the timely completion of technological questions, problems and requests. In addition, the Technology Support Coordinator is responsible for the management and support of both the IT Service Desk's equipment checkout system and staff scheduling tool. The Technology Support Coordinator also fields questions, provides direction, mentoring, training, and first line supervisory support to our large team of student workers at the IT Service Desk and the Resource Lab. This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of LCCSSA Collective Bargaining Agreement. MINIMUM QUALIFICATIONS: High school diploma plus 7 years of directly related job experience OR Associate's degree and 5 years of directly related job experience OR Bachelor's degree and 3 years of directly related job experience. Excellent analytical and technical troubleshooting skills along with experience supporting technology in a network environment. Strong ability to understand, analyze, research, troubleshoot and resolve complex technical issues affecting Windows and Macintosh operating systems, Android and iOS. More Details\_R-001768 PAY RATE: $28.91/hr Benefits Eligible: Yes PHYSICAL REQUIREMENTS: Moderate amount of lifting of light weight (up to 15lbs.) to medium weight (15 to 35lbs.) climbing or working in physically tiring work. Bending, Crawling, Kneeling/Squatting, Twisting, Climbing (ladder), Climbing (Stairs), Standing, Sitting, Walking, Grasp/Grip, Pinch/Squeeze, Reach, Push/Pull, Repetitive Hand Movements, Seeing, Talking, Listening