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TEC Equipment, Inc. Warranty Administrator in Portland, Oregon

Our Leasing Service department in Portland, OR has a full-time opportunity for a Warranty Administrator who will prepare and submit timely warranty claims, along with completing clerical tasks such as organizing and coordinating communications, maintaining data and records management, and completing accounts payable coding.

The Warranty Administrator is responsible for various duties and tasks that ensure the service, lease, and rental department function at peak performance. They assist the service team by processing POs, receiving parts, ordering parts, ordering supplies, processing payables, and other duties as assigned. They assist lease and rental by processing billing, collecting mileages, assisting in fuel tax mileage processing and other duties as assigned.

Schedule: Monday - Friday 7:00AM - 3:30PM.

Managing and Order Parts Inventory

  • Source Daily / Weekly stock orders for parts below minimum levels.

  • Receive all parts in to inventory.

  • Coordinate the order of last minute parts orders with Foreman and Service Advisor

  • Conduct Monthly Cycle Counts

  • Reconcile all Parts PO’s

  • Attach parts to work orders

  • Participate and coordinate the quarter inventory reconciliation efforts with Corporate

Process Warranty and Policy Claims

  • Master the Enrich, UCHP, Parts Look Up, and Assist systems to ensure claims are processed without error to maximize claim amounts.

  • Validate CCC’s follow warranty guidelines to maximize claim amounts and communicate CCC mistakes to foreman so the foreman can council and train technicians

  • Validate the claims processed by accounting match claims submitted by the branch

  • Reconcile and review rejected or reduced claim amounts with service manager to develop plans to resubmit lost claims

  • Processes all vendor payables through the A/P department

  • Actively work with the parts department to ensure parts are obtained timely and assigned to the correct work order.

Manage and Process all Vendor and Outside Payables

  • Receive and log all vendor payables

  • Audit payables to ensure they match vendor agreements

  • Process invoice and submit to AP

  • Obtain Approval for any invoice over specific thresholds

Manage Cores and Parts Warranties

  • Receive Cores into Inventory and track Core credit requests

  • Manage Cores on hand and dispose of cores when core retention dates have passed

  • Monitor core credits to ensure credits are not missed

  • Review parts with 1-year warranty and submit claims for parts warranty to the parts department.

  • Track 1 year parts guarantee claims as defined in the warranty process above.

Assist in Additional Administrative Duties as Needed

  • Assist in the collection and reconciliation of fuel tax mileage for lease and rental fleets

  • Assist in the monthly billing of lease and rental accounts.

  • Assist the service department with documentation and tracking for key accounting deliveribles

  • Assist in other duties as assigned.

  • High school diploma or equivalent.

  • Plans to obtain a Bachelor’s Degree in Business, Management, or related field is desired but not mandatory.

  • Minimum two years’ of progressively responsible applicable experience in a professional environment; some warranty experience is required.

  • Excellent attention to detail and data entry skills; excellent communication skills, oral and written.

  • Excellent phone etiquette, professional demeanor, and customer service skills.

  • Intermediate proficiency with Enrich software.

  • Intermediate proficiency with computer programs and MS Office (Word and Excel).

  • Experience within heavy-duty trucking industry highly desired.

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 28 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.

We believe our employees deserve a safe work environment. All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy. Employment for Department of Transportation-regulated positions is also contingent on passing applicable regulatory screens.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

iCIMS Staffing Req #: 2020-1114

External Company Name: TEC Equipment, Inc.

External Company URL: https://www.tecequipment.com/

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