Marvin Window & Door Project Manager in Portland, Oregon
The Field Operations Manager will have overall responsibility in the Portland metropolitan area for all aspects of the installation experience for the direct-to-consumer sales and installation business . The Field Operations Manager will personally do some installation and service work in addition to managing and supervising installation contractors.
The right candidate will enjoy the combination of management and hands-on work and will be excited about expanding the business and helping to develop the operational procedures in partnership with the Director of Operations. An attractive salary and benefits package, opportunities for advancement, and the chance to work for a highly respected and well-known company are all part of the opportunity.
Represent company professionally delivering outstanding customer experience.
Oversee and coordinate all aspects of measurement, ordering, scheduling and the installation process.
Source and supervise in-market independent installation contractors and their work.
Coordinate and communicate with installation crews on specific job requirements.
Train and support proper installation of a product using the manufacturer’s required installation methods and techniques.
Manage warehousing of products and installation materials and coordinate delivery to the jobsite.
Set the standard and drive installation team culture comprised of positivity, efficiency, and a customer-first mindset.
Be dependable and punctual with appointments, documentation, and commitments.
Desired Experience / Skills / Qualifications
Multiple years experience in the skilled construction trades especially carpentry, window replacement, framing, door installation, cabinet installation mix of management and hands-on work preferred
High school degree or equivalent, bachelor’s degree a plus
2+ years of experience working and problem solving directly with customers/homeowners
2+ years of experience managing a service team
Experience in Word, Excel, and Microsoft Outlook and CRM
Able to lift, push/pull, and carry at least 40lbs
Able to stand for at least 6 hours per day
Valid driver's license and clean driving record.
Strong preference for individual with, or willing to obtain, following licenses/certifications:
Oregon Construction Contractors Board License
Washington State Labor & Industries Contractor License
EPA LRRP / Lead-Safe Certification
OSHA 10 Certification
Installation Masters Certification