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Aimbridge Hospitality Guest Services Agent-Homeowners Association in Redmond, Oregon

QUALIFICATIONS:

  • College course work in related field helpful.

  • Experience in a hotel or a related field preferred.

  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

  • Guest Service Agents must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

  • High School diploma or equivalent required.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful high pressure situations.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.

  • Must maintain composure and objectivity while under pressure.

JOB RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a friendly and warm demeanor at all times.

  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.

  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

  • Handle requests for information mail and messages in an efficient and courteous manner.

  • Answer guest inquires about hotel service facilities and hours of operation.

  • Answer inquires from guests regarding restaurants transportation entertainment etc.

  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

  • Follow all Aimbridge Hospitality credit policies.

  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.

  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

  • Have knowledge of and assist in emergency procedures as required.

  • Handle check-ins and check-outs in a friendly efficient and courteous manner.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.

  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

  • Use proper two-way radio etiquette at all times when communicating with other associates.

  • Attend meetings as required by management.

  • Perform any other duties as requested by management

Eagle Crest is a full-service destination resort located just outside the city of Redmond on 1700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year with an annual rainfall of less than nine inches. The accommodation is equipped with a satellite TV. There is also a kitchen, equipped with a dishwasher. An oven and coffee machine are also featured. Each unit has a private bathroom with free toiletries.

Job ID: 2020-6140

Full-Time/Part-Time: Part-Time

Street: 1522 Cline Falls Rd

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