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DentaQuest, Inc. Member Outreach Representative in Redmond, Oregon

Member Outreach RepresentativeLocation: Redmond, Oregon, United States

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Remote Opportunity:1

Requisition Number:3352

Position Title:Member Outreach Representative

External Description:

JOB SUMMARY:

The Member Outreach Representative (MOR) for telephone outreach to designated member populations to ensure retention, utilization of services, and satisfaction as well as meeting compliance regulations with reporting on these topics.

PRIMARY JOB RESPONSIBILITIES:

  • Initiate member outreach utilizing the company’s Enterprise Resource & Planning software (ERP) through its automated call distribution system (ACD) to include the following special populations:

    • Diabetic Members
  • New Members to the Dental Plan

  • Pregnant Members

  • Members between the ages of 1-14 years old

  • Members needing additional services in a dental practice after being seen in a community setting

  • Assist in improving the region’s health by considering each community member’s unique health, cultural and social needs

  • Other duties as needed or required.

JOB QUALIFICATIONS:

Required:

  • High school diploma or equivalent

  • 1+ years of experience working with Medicaid populations by phone or in person, or equivalent

  • Computer proficiency in a variety of Windows applications

  • Attends additional training as requested/deemed necessary

Preferred:

  • 2+ years of experience working in a call center environment.

  • Experience in a dental/medical insurance setting.

PHYSICAL DEMANDS:

  • Incumbent must be able to communicate effectively.

  • Requires overall light physical effort (up to 25lbs.)

  • Manual dexterity and sitting are required in carrying out position own position responsibilities (i.e. use of personal compute).

  • Ability to travel or move about within and outside serviced facilities required.

  • Incumbent works primarily in either a private or shared office environment.

City:Redmond

State:Oregon

Community / Marketing Title:Member Outreach Representative

Company Profile:

At DentaQuest, we believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system – from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it.

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and delivering measurable outcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

Location_formattedLocationLong:Redmond, Oregon US

CountryEEOText_Description:Equal Employment Opportunity Statement:

DentaQuest is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.

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