State of Oregon Human Services Case Manager (Family Coach) in Roseburg, Oregon

Human Services Case Manager (Family Coach)



Human Services Case Manager (Family Coach)


$38,244.00 - $55,548.00 Annually


Roseburg, OR

Job Type



Human Services

Job Number



12/23/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



Do you desire the ability to impact families in a positive way? Are you the type of employee who is consultative and enjoys being engaged with your clients? If this sounds like you, bring your professional knowledge, excellent communications skills and emotional intelligence to work for the Department of Human Services.

We are currently seeking professionals who are critical thinkers, have great communication skills, time-management skills, organizational skills, and excellent problem-solving skills to join our Self-Sufficiency team. There are Three (3) permanent, full-time openings, located in Roseburg (738 W Harvard Ave Suite 160). These positions are represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill current vacancies and may be used to fill future vacancies as they occur.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

Duties & Responsibilities

This position is responsible for providing person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community.

Family Coaches may engage families in many different ways these include, but are not limited to: individual and family assessment; identification of goals that are attainable and provide a guide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources. This position may also determine eligibility for programs as necessary.

This position negotiates coaching contracts with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs to attain the goal of employment. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment. The Family Coaches must develop and maintain a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.

This position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.

Working Conditions

This job is a fast paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.

Employee's work is conducted in offices, participant's homes, and other community sites. Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meetings and trainings.

Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved by a manager.

Qualifications, Required & Requested Skills

Who Should Apply:

Professionals who have a Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Requested Skills:

  • Self-motivated, continuous learner

  • Strong organizational skills

  • Conflict resolution skills

  • Strong verbal and written skills

  • Good time management skills

  • Strong assessment skills

  • Strong technical skills (word processing, data entry and retrieval, other computer skills)

  • Motivational interviewing

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

Additional Information


The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:

Francisco J. Garibay, Workforce Recruitment Consultant

Please be sure that you include the job post number. DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday).

If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.