Kelly Services Help Desk- 25-30 hour/week in Salem, Oregon
Help Desk, Salem, OR ( Must be willing to work onsite)
Kelly Services is seeking a Help Desk contractor to provide electronic product and application end users with operational and technical assistance, determine call resolution and log calls for one of our top clients in Salem, OR.
Length: 6 Months (Contract W2)
Pay Rate: $15.00/hr. (W2)
Schedule: Part-time 25-30 hours per week
Hours of operations: Company is open 7 days a week from 5 AM to 7 PM (Must be able to work weekends and evenings if needed)
Interview process: 1 phone interview + 1 in-person interview
Generate product replacement orders and troubleshoot and resolve customer technical issues.
Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
Follow call-handling procedures to assure uniform support within the goals of the department.
Meet call handling, volume and productivity goals in an inbound call center environment.
Minimum of one year of customer service/call center/help desk experience
Excellent listening skills and ability to assess and respond to customers’ needs.
Must be able to effectively communicate with customers via telephone
Detail-oriented with the ability to keep accurate records of communication with customers.
Ability to rapidly learn and assimilate new technologies.
Why Kelly ® ?
By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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