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Kelly Services Help Desk Representative in Salem, Oregon

Help Desk Support, Salem, OR

Kelly Services is seeking a Help Desk Support for one of our top clients in Salem, OR.

Length: 6 Months (Contract W2) – Possibility of extension or perm hire

Pay Rate: $13.50/hr. (W2- All Inclusive)

Shift: Hours of operation of 5AM-7PM 7 days a week** This is a 40 hour a week position with potentials for OT, ideal candidates will also need to be flexible with working possible early mornings, afternoons, and/or weekends.

Job Overview:

  • Provide electronic product and application end users with operational and technical assistance.

  • Determine call resolution and log calls.

  • Generate product replacement orders and troubleshoot and resolve customer technical issues.

  • Provide technical and billing support via telephone, email and/or chat to end users and administrators of commercial and/or hospitality products and systems in a timely and effective manner, while projecting a courteous and professional image.

  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.

  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.

  • Follow call-handling procedures to assure uniform support within the goals of the department.

  • Order replacement products and track shipment of those products.

  • Maintain and update customer records.

  • Place follow-up calls to ensure customer satisfaction.

  • Handle technical support and billing issues as required.

  • Meet call handling volume and productivity goals in an inbound call center environment.

Qualifications:

  • High School Diploma/GED

  • Minimum of one year of customer service/call center/help desk experience

  • Must be able to work weekends and evenings.

  • You must be willing to work out of an office in Salem, Oregon.

  • Excellent listening skills and ability to assess and respond to customers’ needs.

  • Must be able to effectively communicate with customers via telephone

  • Detail-oriented with the ability to keep accurate records of communication with customers.

  • Ability to rapidly learn and assimilate new technologies.

Apply Today!

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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