State of Oregon Investigator 3 (APS Complex Case Investigator) in Salem, Oregon

Investigator 3 (APS Complex Case Investigator)



Investigator 3 (APS Complex Case Investigator)


$45,972.00 - $67,248.00 Annually


Salem, OR

Job Type



Human Services-Seniors & People with Disabilities

Job Number



9/27/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions




The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports.

The Oregon Department of Human Services is currently recruiting for one (1) permanent, full-time Investigator 3 (APS Complex Case Investigator) position with our Aging and People with Disabilities Adult Protective Services (APS) Unit. This position is located in Salem (500 Summer St) and is not represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancies and may be used to fill future vacancies as they occur.

Duties & Responsibilities

The primary purpose of this position is to provide specialized Adult Protective Service (APS) assistance on investigations involving self-neglect, risk management, guardianship or conservator related requests, complex interventions or capacity assessments and the research, review or development of statewide capacity or risk assessment tools.

What you will be doing

• Provide technical assistance, training and educational resources related to complex investigations and assessments involving clients with diminished cognitive capacity or allegations of undue influence.

• Research and develop or adopt a statewide tool that can be used for statewide APS capacity or risk assessment purposes.

• Provide technical assistance, training and ongoing support related to the provision of APS Risk Management services, including consultation on cases in Risk Management status and development and monitoring of Risk Management Plans to assess effectiveness of interventions.

• Oversight of the process and requests for guardianship and conservator proceedings including management of contracts, funding, etc.

• Develop and manage clinical resources to complete assessments when appropriate.

• Review documents or case specific records related to complex cases.

• Provide direct field support including on-site/home visits with field staff and alleged victims when additional support is needed due to complex capacity assessments, high levels of risk or high levels of community or media interest.

Working conditions

Requires frequent travel with overnight stays. Must maintain a valid driver's license in order to attend meetings, present trainings, participate in workgroup activities and provide consultation and technical assistance to field offices, community partners and stakeholders. Requires occasional evening hours. Generally, works independently with no on-site supervision. Occasionally requires working unpredictable hours including evenings and weekends. The position involves gathering and reviewing detailed information about abuse, neglect and trauma.

Qualifications, Required & Requested Skills


Four years of recent (within last ten years) full-time investigative experience which included conducting fact finding; collecting and preserving evidence according to the rules of evidence; examining records; locating and interviewing witnesses to verify or disprove claims of suspected law violations; and writing investigation reports sufficient for use at administrative hearings or in court.

Examples of qualifying investigation experience are in areas such as law enforcement investigation, insurance investigation, investigative trial support, financial fraud investigation, vulnerable adult abuse investigation, or child abuse investigation.

College-level courses in Law Enforcement, Criminal Justice, Law, Accounting, Auditing, Human Services, or Behavioral Health may be substituted on a year-for-year basis for up to one year of the required experience.

Additional Requirements

  • Direct experience and knowledge in the field of elder or adult abuse and the protection of vulnerable adults including knowledge of the theory, principles, and practices that are supported by commonly accepted Oregon and national research.

  • Knowledge and direct application of Adult Protective Services and licensing or regulatory rules and policies.

  • Excellent analytic and critical thinking skills are needed to evaluate programs, service systems, and program effectiveness.

  • The ability to communicate within all levels of the organization and with community partners and the general public.

  • Position requires skills, ability, and knowledge in public relations, public speaking, technical writing, training, and curriculum development.

  • Experience working with a diverse group of co-workers, citizens, providers, and agencies that provide related services.

  • Experience developing and writing program process, procedures and legislative concepts. Experience must include coordination with affected stakeholders to achieve goals.

  • Experience interpreting, explaining and applying complex rules and regulations.

  • Experience with team building, communication and superior customer service .

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

Additional Information

Applicant E-Recruit Help and Support

Information on Veterans' Preference points

Questions and inquiries may be directed to:

Workforce Recruitment Consultant,

DHS will communicate with all applicants via e-mail.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (PST) Monday-Friday.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.