Carrier Onity Scheduling Specialist in Salem, Oregon
United States of America
CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!
Essential Job Functions:
The position is responsible for the efficient and effective use of planning, scheduling and tracking all resources to conduct installation and training activities which result in minimum downtime and maximum productivity. The Scheduling Specialist is empowered to lead work priority, develop job plans, define crafts and skills and engage the proper resources to develop a safe, effective and efficient work control plan!
Collaborate with sales, legal, project coordinators, schedulers, on-site contract installers and trainers, construction and finance to ensure a world class customer experience and successful timely customer projects.
Work directly with customers both internal and external and subcontractors on an as needed basis.
Reviews work request for accuracy and transparency: clear scope of work, realistic completion date, proper lead times, correct equipment identification, and discuss details with originator of the work order. Submit any work requests that entail travel outside a local area to the Senior Scheduler for approval.
Proactively optimize workforce productivity by leading work schedules 2 weeks to 1 month in advance.
Escalates issues to the Manager for work which does not appear to be valid or costly.
Review the work to be performed and determine the best way to accomplish the work. They will consult with Subcontractors, Leads, Supervisors, Originator, as necessary.
Approach all aspects of the work being performed with safety as the highest priority.
Provide job estimates based on craft or skills required, sequence required and number required.
Actively participate in scheduling meetings with operation partners to finalize priority of work orders and necessary lead times.
Follow up and communicate schedule to all resources.
Follow up with subcontractors to ensure the completed work job sign-offs, surveys and invoices are provided in a timely fashion.
Maintain a current list of all subcontractors with contact, training and skill set data.
Process quotes in to orders in Oracle and noting inSalesforce.
Assist Project Coordinators & Hardware specialist with invoicing as needed
Preferably a minimum 2-3 years of experience in customer service or administrative support role. (High school diploma required.)
High degree of ability to work with the internal customer and diplomatically ensure timely deliverables in a fast-paced technical business,
Capable of working in a fast paced environment with aggressive timeframes, and organizing conflicting time, energy and customer demands. Should have excellent written and verbal communications skills and have demonstrated the ability to be approachable and tactful.
Good math skills and computer skills.
Good organizational skills. Demonstrated organizational and planning skills.
Demonstrated ability to write and provide simple and accurate instructions.
Salesforce experience desirable.
Can lead multiple priorities or projects simultaneously and keep them progressing to completion.
Qualified candidates will work out of an office in Salem, Oregon and have unrestricted access to work in the United States.
Qualified candidates must be 18 years of age or older and willing to take a drug test and submit to a background investigation as part of the selection process.
Ability to rapidly learn and assimilate new technologies.
Excellent listening skills and ability to assess and respond to customer's needs.
Must be able to effectively communicate with customers via telephone.
Detail-oriented with the ability to keep accurate records of communication with internal/external customers and contractors.
Self-starter that can work very productively and independently.
Minimum Job Requirements:
Must be able to sit and/or stand throughout an 8-hour day. Must be able to communicate in writing, telephone and in person with coworkers and customers.
Applicants and employees who are unable to perform the essential functions listed above due to a medical condition that qualifies as a disability are encouraged to notify Networked Solutions of the need for reasonable accommodation. If you have any questions regarding whether a medical condition qualifies as a disability, please contact Human Resources.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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