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Salem Health Hospitals & Clinics PFS Epic Analyst I in Salem, Oregon

Salem Health Hospitals and Clinics are part of a network of state of the art medical facilities located within the heart of the Willamette Valley. At Salem Health, we pride ourselves on being a community centric, diverse organization that has been voted a top workplace by our employees for three years running.

We continually strive to provide innovative paths to learning and growth while maintaining an environment of strategic problem solving objectives through Lean driven principles. We understand that hardworking, conscientious and compassionate team members are one of our most valuable assets and we are always looking for outstanding people to join our team.

The PFS Epic Analyst I supports and maintains the hardware or software in their given area of responsibility and is an individual contributor on increasingly complex and diverse projects as assigned. The Epic Analyst I participates in implementations, enhancements, upgrades, and support for Resolute Billing Offices in a supportive role.

Core Functions

  • Plans, analyzes, designs, implements, tests, debugs and maintains Epic software applications.

  • Provides guidance and support to end-users to enhance the use of the Epic System

  • Performs analysis and troubleshooting to resolve complex incidents not resolved by the user or tier I support.

  • Performs routine assignments using existing procedures.

  • Has conceptual knowledge of theories, practices and procedures within a discipline.

  • Develops competence by performing structured work assignments.

  • Receives instruction, guidance and direction from others.

  • Works with internal and external stakeholders for analysis and design of quality clinical build while considering vendor best practice recommendations, strategic organizational alignment, value to the customer, return on investment, maintenance considerations, and alternate solutions

  • Follows internal build standards, build documentation, and build change processes to assure consistency with build requirements and system stability

  • Participates in applicable committees, project teams, and performance/process improvements

  • Provides required business and/or technical support for both project and production-related activities as assigned. Assures compliance to required standards and all that necessary approvals have been obtained throughout the project life cycle

  • Identifies trends of issue’s in the billing system and workflows


  • Bachelor’s degree in Instructional Design, Education, or Health care preferred OR eight years related work experience OR equivalent combination of education and experience where each year of education equates to two years of experience (four years of experience will be substituted for an associate's degree and eight years of experience will be substituted for a bachelor's degree)

  • Minimum of one (1) year of Epic related experience required.

  • Information Technology Infrastructure Library (ITIL) certification within six (6) months of date of hire, or moving into this position, required.

  • Kaizen basics course within first year of employment. Base understanding of Lean preferred.

  • Strong conceptual, analytical, and problem-solving skills.

  • Solid communication skills, both oral and written.

  • Ability to work in department and interdepartmentally to articulate ideas, negotiate resolution of issues, and achieve objectives.

  • Strong organizational and time management skills; ability to adapt quickly to changing priorities.

  • Strong working knowledge of Microsoft Office and other productivity tools, and assigned applications and technologies.

  • Experience with IT Service Management tools preferred.

As a leader in the local industry, Salem Health offers a generous total rewards package, an empowering culture, and a commitment to the development and growth of our in-house talent. Our work is grounded in respect for people and continuous improvement and we invite you to partner with us to further our mission.

Salem Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

Requisition ID: 2021-7435

Street: 550 Hawthorne Ave SE

Maximum Salary (DOE): DOE

Shift (Please note: this field is external facing to candidates): Days

Work Schedule (Please note: this field is external facing to candidates): Mon-Fri 8:00-4:30

Hours Each Week (Please note: this field is external facing to candidates): 40.00