State of Oregon Revenue Agent 1 in Salem, Oregon

Revenue Agent 1

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Revenue Agent 1

Salary

$32,352.00 - $45,972.00 Annually

Location

Salem, OR

Job Type

Permanent

Department

Revenue-Personal Tax & Compliance

Job Number

DOR18-0141

Closing

12/23/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions

Description

If you have experience in Collections and a desire to help people, you could be one of several people we are looking for. The Oregon Department of Revenue has immediate openings for multiple Revenue Agent 1 positions in our Personal Tax and Compliance Division, Collections Unit. These are full-time, SEIU represented positions. This recruitment may be used to fill additional vacancies as they occur.

What will you be doing:

Work in a CALL CENTER ENVIRONMENT assisting taxpayers, employers, attorneys, certified public accountants, tax preparers, authorized representatives, corporations, courts, and other entities to clarify and resolve issues and disputes with regard to Oregon taxes.

Working hours for Personal Tax and Compliance are 8:30 a.m. - 5:30 p.m. Duties are accomplished in a CALL CENTER ENVIRONMENT.

What's In It For You:

Benefits to working for the Department of Revenue include a commitment to a work-life balance and:

  • Working in an open office with a team of talented and highly motivated individuals

  • Access to training that will help in the current role as well as assisting with career growth

  • Comprehensive medical, dental and vision plans for the employee and qualified family members, including $5,000 in employee basic life insurance

  • Paid sick leave, vacation, personal leave and 10 paid holidays per year

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

Duties & Responsibilities

Duties and Responsibilities include the following but are not limited too:

The primary purpose of a Revenue Agent 1 is to assists the public to answer in-depth questions regarding collection procedures of multiple tax programs and the options available to resolve their tax liabilities. Revenue Agent 1's are to provide education to the public in a helpful, pleasant, and professional manner in person and on the phone. Just a few of the duties you will perform:

  • Negotiate and establish payment agreements based on department policy. This includes reviewing information from the debtor, public records, tax returns, and any internal database information.

  • Independently research and determine the steps to collect tax from debtors. This includes issuing garnishments, docketed warrants, or UCC

Click here for the full position description: https://www.oregon.gov/DOR/about/Job%20documents/RA1-PD.pdf

Working Conditions:

  • Frequent contact with hostile taxpayers who are frustrated or upset by telephone or in person, including occasionally being subject to profanity and threats of bodily harm.

  • Continuous exposure to noise from phones, computers, machines and voices--in an open work area.

  • Continual use of personal computer, telephone, and calculators. Requires sitting and using keyboards and keypads for extended periods of times with repetitious hand and wrist movement.

  • May require sitting for up to 7 to 9 hours a day or 35 hours a week.

Qualifications, Required & Requested Skills

The WORK HISTORY section of your application must clearly show that you meet the minimum qualifications of the position or your application may be rejected. A resume WILL NOT substitute. All answers to the supplemental questions will be verified using the work history section of your application to determine if you meet the minimum qualifications.

To qualify you must have:

Six months of full-time office or field experience in collection of past due accounts in which collections was the primary responsibility;

OR

One year of experience related to collection of past due accounts such as working in support of a collections section or individual collector, or collections work performed as part of other major responsibilities;

OR

One year of experience which included: analyzing financial information to determine the ability to pay; explaining laws, rules and regulations; and resolving problems or complaints which included dealing with customers/clients who were confused, frustrated or hostile.

To receive credit for the six months or one year of qualifying collections experience, the "Work History" section of your application must clearly show: experience collecting past due accounts; or experience performing support work to a collection unit or individual collector which provided knowledge of debt collection principles and practices. (If collections work was not the primary function of the job(s) listed, you must indicate the percent of time spent in collections work only.)

To receive credit for the other one year of qualifying experience, the "Work History" section of your application must clearly show that you performed work in all three of the areas listed.

Desired Attributes:

  • Excellent customer service skills including in-person, over the phone and through email.

  • Call Center experience working on an automated call distributor

  • Simultaneously using a computer to enter/retrieve/document information on customer accounts while on assisting a customer on the phone.

  • Experience explaining complex laws, rules, regulations and/or policies.

  • Demonstrated ability exercising excellent judgment and decision making skills.

  • Ability to work independently without constant supervision.

Additional Information

How to Apply

Click the "Apply" link above to complete the Oregon Employment Application online.

Supplemental Questions: Please complete the, "Supplemental Questions" section of this announcement. Only complete applications will be considered.

VETERANS' PREFERENCE

Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website

http://www.oregon.gov/jobs/Pages/Veterans.aspx or you may call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Protect Your Confidential Information:

To protect your confidential information, please redact (black out) your social security number on all documents before attaching them to your application.

E-Mail Notification

You must have a valid e-mail address to apply for jobs with the Oregon Department of Revenue. All communication regarding your application and status will be done by e-mail. For more information see the FAQ's in the additional links listed below.

Conditions of Employment

Employment in any position with the Department of Revenue for all current and prospective employees is contingent on full compliance with all programs administered by the Department, and passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.

Contact Information:

Do you have questions about the recruitment & selection process (i.e, supplemental questions, duties & responsibilities. etc.)? Please contact Sheri Myers, Recruitment Analyst, at sheri.l.myers@oregon.gov or 503-945-8548.

Job Posting Number: DOR18-0141

Information Links

Veterans Information

Applicant FAQs

For additional information about the Oregon Department of Revenue visit our agency website at: Department of Revenue

If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

Oregon Department of Revenue

Human Resources Room 135

955 Center ST NE

Salem, OR 97301

Phone (503) 945-8547

Fax (503) 947-2047

The Oregon Department of Revenue is an Equal Opportunity, Affirmative Action Employer.

Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.