Travelers User Experience Designer in Salem, Oregon
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Travelers is looking for a UX Lead to help create and deliver best-in-class experiences for our customers, agents, employees and partners in Personal Insurance, with a specific focus on the Service Enablement program. A UX Lead provides design, research and content and create elegant and engaging solutions to complex business challenges across channels and roles, and can direct junior designers on specific engagements. They partner with key product management, engineering, and business stakeholders, and deliver solutions that fulfill key customer experience and business goals. Work within this job family ranges from enhancements to new ecosystem experience, etc. In the UX practice, they play a large role in the success of the team and in expanding the impact of experience design in Personal Insurance.
A UX Lead takes key projects through discovery, design, and development, and producing holistic solutions that optimize the experience across various mediums and channels (internal and external-facing platforms, software, voice, etc.). As part of a small but growing team of 9 User Experience (UX) professionals, the UX Lead will work to review work in-flight, lead research and design sessions, and partner with cross-functional teams to ensure that the work being produced is of high-quality and meets our experience and business goals. This resource will continuously work to gain fresh insights and leverage them to drive design direction or improve existing designs. They persistently look for new design practices, customer and user trends, and marketing and brand insights to deliver optimized experiences.
Primary Job Duties & Responsibilities
Serves as the key point of accountability for UX efforts on multiple projects. Advocates for user-centered design approaches.
May support the recruitment and growth of outstanding UX professionals by providing coaching and mentorship.
Contributes to a dynamic team environment through collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
Participates in the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards.
Ensures adherence to UX guidelines across projects.
Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects.
Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.
Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
May manage vendor relationships for outsourced UX activities.
- Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.
Education, Work Experience, & Knowledge
- Typical incumbent experience level 5+ years
Job Specific Technical Skills & Competencies
Strong communication, organization, time management and interpersonal skills.
Familiarity or basic understating of web-based technologies.
Experience with wireframing / prototyping software.
Experience in conducting end user research and interviews.
Environmental / Work Schedules / Other
- Travel Requirements: Travel Occasionally
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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