State of Oregon Benefit and Eligibility Worker (Human Services Specialist 3/TWO Positions) in St. Helens, Oregon

Benefit and Eligibility Worker (Human Services Specialist 3/TWO Positions)



Benefit and Eligibility Worker (Human Services Specialist 3/TWO Positions)


$35,124.00 - $50,652.00 Annually


St. Helens, OR

Job Type



Human Services-Children, Adults & Families

Job Number



11/26/2018 11:59 PM Pacific

  • Description

  • Benefits

  • Questions



The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners.

These employment opportunities are with Self Sufficiency Programs, which is part of the Oregon Department of Human Services. These position are permanent, full time, located in St Helens (500 N Hwy 30, Suite 210) and are represented by a union.

Duties & Responsibilities

Determination of Initial Eligibility

Determines initial eligibility for TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and/or customers by:

Interview applicants in person, by phone, or in applicant's home to gather information needed to assess and determine if there is a need for services and benefits.

  • Explain the programs, policies and procedures.

  • Utilizing and reviewing all applicable forms.

  • In-depth interviewing by comparing information on forms to statements given by the customers.

  • Verifying eligibility factors by pursuit of documents and statements from collateral sources.

  • Analyzing all information obtained and applies policies and guidelines to determine eligibility.

  • Notify family of needed documents.

  • Make decisions to approve or deny the case based on all of the above.

  • Complete all necessary documents and enter information accurately on the State of Oregon computer system this also includes narration summary of interview, citing collateral sources and reasons for case actions.

  • Assist clients in self-sufficiency goal setting.

  • Complete initial case plan with mandatory TANF.

  • Transfer initial case plan to Human Service Case Manager.

Carry and Maintain an On-going Caseload

This position works with an on-going banked case load of customers needing to obtain/maintain employment which may consist of the following duties:

  • Completing predetermination of eligibility forms for all programs when appropriate.

  • Complete field visits and home intakes within established guidelines; when it is needed.

  • Working with other agencies, medical providers, and other community resources to provide benefits and services to customers.

  • Follow up on significant changes that affect an increase or decrease in money payments.

  • Exploring other possible benefits such as SSI, VA, Child Support, Tribal, etc.

  • Exploring and writing up overpayment information with necessary fraud referral made to the investigator.

  • Make sure all data related to the case is on the computer and current.

  • Prepare and submit ongoing reports on families and individuals to be worked and corrected as directed from management / leadership team in a timely manner.

  • Provide assistance to families in obtaining Child Support through interview, collection of child support information for case, and referral of Support Enforcement Division.

  • Provide benefit transfer services in out-stationed settings such as schools and community-based organizations, if assigned.

  • Respond to and act on correspondence, phone calls, office visits and request for information in a courteous and respectful manner within the time frames specified by branch procedures and state policy.


The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. Customers could be drug or alcohol affected and/or in need of treatment. The employee will be exposed to a range of emotionally charged issues and will need to respond professionally, confronting when necessary.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district. Office environment with heating, ventilation and air conditioning. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the work day.

Qualifications, Required & Requested Skills


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


  • Experience working in a social/human services setting interviewing customers in person and over the phone to obtain information and determine eligibility

  • Experience accurately using basic mathematics in a work environment

  • Experience creating and maintaining written documentation of the activities concerning individual client cases

  • Experience communicating decisions, rules, regulations, policies, and procedures to clients or customers verbally and in writing

  • Experience prioritizing and daily processing a high volume to paperwork on a daily basis

  • Experience reviewing documents as well as your work and the work of others for accuracy

  • Experience using a computer/computer terminal to enter/retrieve data

  • Experience prioritizing workload in order to meet service delivery time frames and provide excellent customer service

Your answers to the supplemental questions must be reflected in your application. Applicants that most closely match the minimum qualifications and requested skills will be invited for an interview.

Additional Information

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:, Workforce Recruitment Consultant.

DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

Requirements for Child Welfare positions: Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

  • Comprehensive medical, dental and vision plans for the employee and qualified family members

  • $5,000 in employee basic life insurance

Retirement benefits

  • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

  • Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

  • Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

  • Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

  • 24 hours personal leave earned each fiscal year

  • Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

  • Term life (employee, spouse or domestic partner, and dependents

  • Long-term and short-term disability

  • Accidental Death and Dismemberment

  • Long-term care (self and eligible family members)

  • Flexible spending accounts

  • Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.