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Umpqua Bank Home Lending Home Preservation Officer-Tigard in Tigard, Oregon

In this role, you will manage Loss Mitigation/Home Preservation, collections, and related activities based on investor policies and procedures.


  • Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication.

  • Maintain accurate record of past due accounts and collection efforts and continues with follow up actions.

  • Analyze borrowers' financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure.

  • Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items.

  • Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing.

  • Responsible for completing all investor and insurance loss claim forms through various channels including various investors.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.


  • High school diploma or GED required.

  • Bachelor's degree in business, finance, or equivalent preferred.

  • 1-3 years relevant mortgage loss mitigation experience. Experience and other skills may vary depending on the complexity of work and analysis required.

  • Proven ability to collect and analyze borrower income, assets and current debt obligations to determine eligible financial hardship has been met.

  • Knowledge of two of the following third-party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA.

Physical Requirements and Working Conditions

Work involves:

  • sitting

  • walking

  • lifting up to 25 pounds.

  • occasional Travel

No relocation offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.