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Interpath Laboratory Patient Services Representative (3095) in Tigard, Oregon

EOE Disabled/Veteran

Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of the company's operations. Assume service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed.

A position responsible for performing a variety of clerical duties for medial office.

  • To perform the job successfully, an individual should demonstrate the following competencies :

  • Design - Demonstrates attention to detail.

  • Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

  • Written Communication - Writes clearly and informatively; Able to read and interpret written information.

  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

  • Visionary Leadership - Inspires respect and trust.

  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

  • Judgment - Makes timely decisions.

  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

  • Quantity - Completes work in timely manner.

  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

  • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

  • Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Education and/or Experience

High school diploma or general education degree (GED).

Minimum two years of experience in a medical office setting.

  • Greets, screens, schedules, and inputs correct date into Intergy

  • Performs clerical duties related to clinical service.

  • Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letter for physicians and other clinical staff.

  • Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.

  • Obtains, verifies, and updates patient information and provides support services to patients and medical staff.

  • Requests, locates, sends and receives patient records.

  • Maintains medical appointment schedule for patients.

  • Monitors internal communications including but not limited to task, emails, newsletters and voice mails.

  • Maintains files and assists establishing office systems.

  • Assists in the care and maintenance of office equipment.

  • Other duties may be assigned.

  • Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.

  • The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

  • Stress can be triggered by multiple staff demands and deadlines.

  • Work is performed in an office environment. Involves frequent contact with staff and patients.

ID: 2019-3095

Schedule: Clinic Hours: 7:30am-7pm, Saturday 9-1pm

Bilingual: Preferred

External Company Name: Interpath Laboratory

External Company URL:

Address: 13200 SW Pacific Highway

Telecommute: No