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Numotion Regional Service Manager in Tualatin, Oregon

Regional Service Manager

Tracking Code

7202-128

Job Description

Why Numotion?

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment based in open dialogue, active listening and ongoing definitive actions.

What you can expect:

Numotion is seeking aRegional Service Manager (RSM)to join our growing team. The RSM will support multiple locations in a given territory to implement strategic initiatives designed to meet company objectives. The RSM will also work with branch service management to identify opportunities for improvement for the Service and Repair locations within the assigned territory. In addition, the RSM supervises branch service management to meet company goals including targets for service and repair revenue, intake to completion times, and customer service.

Responsibilities:

  • Supervises Service Managers, holding them accountable to company standards for customer service, quality productivity, and timelines of branch service departments.

  • Trains and directs service managers in providing repair services to customers assuring a high level of customer satisfaction and retention

  • Responsible for all aspects of Regional Service and Repair departments

  • Responsible for universal service and repair processes within the region.

  • Travels between locations within assigned region to reduce service backlog (install/delivery)

  • Leads by example and portrays the highest level of professionalism

  • Commits to maintaining technical mastery of all relevant equipment

  • Communicates field issues to regional and branch management

  • Demonstrates and implements Numotion Service & Repair best practices

  • Determines appropriate action beyond guidelines

  • Assists Regional Vice President in implementation of best practices and participates in branch improvement activities

What you need to succeed:

To be successful as a Regional Service Manager with Numotion you’ll need to have the ability to develop strong relationships with new and existing clients through cold calling, referrals, regular follow-up, and other creative techniques. You are someone who enjoys a challenge and is able to juggle several responsibilities at once – time management in this role is vital.

  • High School diploma/GED required.

  • Three to five years previous related experience strongly preferred.

  • Superior technical knowledge of complex rehab technology

  • Must possess valid State Driver’s License, and acceptable driving record.

  • Must be willing and able to travel and work away from home branch

  • Knowledge of basic computer related skills such as using the internet, and e-mail software.

  • History of successful management strategies and effective service processes.

  • Ability to work in a fast-paced environment and juggle multiple priorities.

  • Ability to follow standard safety procedures and regulations.

Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!

Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Job Location

Tualatin, Oregon, United States

Position Type

Full-Time/Regular

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