Deltek Systems Customer Care Analyst in US Portland, Oregon

4423BRCompany Summary:Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

For more information, visit www.deltek.com.Auto req ID:4423BRExternal Job Title:HR Software Support AnalystPosition Responsibilities:As a Support Analyst, you will be responsible for providing high-quality HR software support to clients using Deltek’s Talent Management product (http://bit.ly/2C3p97E). Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.Work Location:US Portland, OR Qualifications:REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Strong oral and written communication skills

  • 2+ years customer service or software support experience is preferred

  • Experience using Deltek Talent or other Talent Management Software

  • Bachelor’s Degree or Human Resource certification or equivalent experience in a related area

  • Successful history working in a team environment

  • Refined problem solving skills

  • Able to multi-task in a fast-paced environment

  • Superb customer service skills

  • Must have the ability to work independently and be self-motivated

  • Proficiency with Microsoft Office applications

IND 789